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Let’s Get Past The Gatekeeper

Many times today you’re faced with a challenge of even getting to talk to the person you’re trying to sell. In fact the process usually goes something like this: 1)      Reach the gatekeeper 2)      Find a way past, around or through the gatekeeper 3)      Leaving a message for the decision maker 4)      Leaving another message

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SMS Marketing For Your Business

Most people who own a small business today got into that business because they were good at their craft, not necessarily because they were good marketers or salespeople. They know how to make a great pie or they have a pizza recipe that’s out of this world or maybe even they are the best monogram

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A WOW Customer Service Moment From DollarShaveClub.com

I’ve been a member of DollarShaveClub.com since its inception. I fell in love with their initial viral video in addition to really liking the concept. Their initial response from potential customers was such that they couldn’t fill their orders. I received an email asking me if I wanted to opt out of the program or

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Keeping Your Work & Personal Life in Balance

As a professional salesperson or businessperson, one of the common issues faced by all is the battle to keep one’s personal and business life in balance. I’ve had people tell me, “When I’m at work I feel guilty that I’m not spending time with my family and when I’m at home I feel guilty that

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Is Failure An Option? Only If YOU Allow It To Be!

I recently got an email newsletter from a well-respected author and the title was “Failure Is An Option”. I’m not really sure what he was trying to accomplish with it, maybe just the shock-effect, but to me failure is NOT an option. And it’s only an option for you if you allow it to be.

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Power Tips For Hiring SUPERSTARS!

A question I’m frequently asked is, “Where do you find good people?” Though one may think all the good ones are taken, that’s not always the case. Circumstances sometime lead very talented people to seek new opportunities, but the real question is: Can you tell the good ones from the not-so-good ones? There are a

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The Comfort Zone: That’s No Place For YOU!

Recently I had the opportunity to work with a small business on designing a business and marketing plan. In effect, they brought me in to help them break out of a bit of a slump—they’d had the business for several years but had found themselves a bit stagnant or in a “comfort zone”. The owner

How NOT To Follow Up

In my role as a Sales & Business Coach, I work with individuals and businesses all the time to increase the number of prospects they convert to customers. It’s as simple as that.  No matter what business one is in, that is the ultimate goal: give me prospects and then help me make them customers

He’s Baaaaccckkkk

To all my loyal readers: Thank you so much for bearing with me as I basically put the blog on the shelf for a few months while I worked on my book. I hope to have it out by the end of summer. With that said, look for a regular dose of blog posts to

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Where Will You Be Tomorrow?

I heard Zig Ziglar say one time, “You are where you are today because of what has gone into your mind.” Think about that. The information, education and all other input that has fueled your brain has led you to right where you are today. Where will you be tomorrow? If you don’t like where